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How gold365 Handles Your Privacy

We collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your wallet secure.

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gold365 How gold365 Handles Your Privacy
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what personal information we hold, request a correction, or ask for deletion, reach out through any of these channels. Our support team handles privacy-related queries as a priority and will confirm receipt of your request. We aim to respond within a reasonable timeframe, and we will let you know if we need additional verification before making changes to your account records.

Live Chat Open the chat widget from any page on gold365. Tell the agent your request is privacy-related and they will route it to the data team. You can ask about stored details, request corrections, or enquire about deletion — all without leaving the lobby.
Email Support Send your privacy request to our support email address listed on the contact page. Include your registered phone number or account username so we can locate your records quickly. We will reply with confirmation and next steps for your specific request.
Account Settings Log into your gold365 account and head to the profile section. From there you can update your name, email and phone number directly. For deeper changes like full data export or account closure, the settings page links you straight to the relevant request form.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We built our data practices around what you actually need as a player managing funds through mobile wallets in Bangladesh. Every layer — from how we encrypt your bKash transaction references to how long we keep session logs — is designed so your account stays yours. Below are the specifics of how we handle different categories of your data across the platform.

Encryption in Transit Every connection between your device and gold365 uses SSL encryption. When you submit your Nagad or Rocket payment details, that data travels encrypted end-to-end. No one intercepting the connection can read your wallet references or personal credentials in plain text.
Cookie Usage We use cookies to keep you logged in, remember your language preference, and understand which lobby sections you visit most. We do not use cookies to track you across other websites. You can clear cookies from your browser settings at any time without losing your account.
Account Security Layers Your account is protected by your password and an OTP sent to your registered phone number during sensitive actions like withdrawal requests or password changes. We never store your bKash PIN or Nagad MPIN — those stay entirely within your mobile wallet app.
Data Retention Periods Active account data stays on our servers for as long as you use gold365. Transaction records are kept for the period required by applicable regulations in your region. After account closure, we anonymise personal identifiers once the mandatory retention window ends.
Third-Party Sharing Limits We share your data only with payment processors handling your bKash, Nagad or Rocket transfers, and with identity verification partners during account setup. We do not sell, rent or trade your information with advertisers, data brokers or unrelated platforms.
Your Right to Request Changes You can ask us to correct inaccurate details, export your stored data, or delete your account entirely. Submit the request through live chat or email support, verify your identity with the OTP process, and we will action it within the timeframe communicated to you.

Common Questions About Your Data on gold365

We have gathered the questions our support team receives most often about privacy, data storage, and your rights as an account holder. Each answer below gives you the practical detail so you know exactly where you stand when it comes to your personal information on gold365.

We collect your name, email address, phone number, and the payment method you link (bKash, Nagad or Rocket reference). We also record your device type, IP address and browser version automatically when you log in, which helps us secure your sessions.

No. Your bKash PIN or Nagad MPIN is entered only inside your own wallet app. We never see, store or have access to those credentials. We only receive a transaction confirmation reference once your payment clears on the wallet provider's side.

Yes. Contact our support team via live chat or email, verify your identity through the OTP process, and we will compile your stored records into a readable format. We aim to deliver the export within a reasonable timeframe after verification is complete.

Open live chat or send an email to our support address requesting full account closure and data deletion. After OTP verification, we will close the account and begin the deletion process. Certain transaction records may be retained where required by applicable regulations.

We share data only with payment processors that handle your bKash, Nagad or Rocket transactions and with identity verification partners during account setup. We do not sell or rent your data to advertisers, marketing firms or any unrelated third parties.

Once your account is closed, we anonymise personal identifiers after the regulatory retention period applicable in your jurisdiction expires. Transaction logs may be kept longer where local law requires it, but they are stripped of directly identifying details.

We use cookies to maintain your login session and remember preferences like language. You can disable or clear cookies in your browser settings at any time. Disabling them may require you to log in again each session, but your account data remains unaffected.

Yes. All traffic between your device and our platform travels over SSL-encrypted connections. This applies whether you access gold365 from a mobile browser or a desktop. Your payment details and personal information cannot be read by anyone intercepting the connection.

We will notify you through your registered email or via an in-account message when material changes are made. The updated policy takes effect on the date stated at the top of the document. Continuing to use your account after that date means you accept the revised terms.

This policy governs any data we collect regardless of where you access the platform. However, service availability depends on your local law and eligible regions. If you are in a restricted jurisdiction, the policy still covers data already collected but does not imply access rights.

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